Owner: Todd Kerr
Location: Nashville, Tennessee
Boat: Sea Ray 240
Dealer: Drakes Creek MarineComments: Back in the summer, we had planned to take our kids, along with some of their friends, out for a day of boating. When I arrived at my boat, I found out my starter switch was broken. I just happened to see Tim (Knapp), one of the service techs, and asked him if he knew of anybody that was available to look at my boat. Shortly after that, he came back from the service department with a starter switch and fixed my problem. He saved the day for my family and their friends. Now, that's Customer Service!!!